Privacy policy

Agio Ratings Ltd Privacy Policy

Agio Ratings Ltd, a company incorporated in United Kingdom and its affiliates (collectively, "Agio," "us," "our," and "we") is committed to protecting the privacy and personal information of our business contacts and clients. This Privacy Policy describes our practices and how we handle information that we collect and use when you access our products, services, features, or content through, without limitation, our website, applications, business offerings, application programming interfaces (“APIs”), communications between you and us, and software provided on or in connection with those products, services, features, or content (collectively, the “Service”).

This Privacy Policy does not apply to information we collect offline or through any other means, including on any other website operated by Agio, or any third party, including through any application or content that may link to or be accessible from or through this website.    

As used herein, the term "you" (including any variant) refers to each individual who enters into this Privacy Policy on behalf of an entity they represent, such as a client, supplier, or business partner. In that case, you represent and warrant that you have the authority to bind that entity to this Privacy Policy (and in that case, "you" will refer to both the individual and that entity).    

PLEASE READ THIS POLICY CAREFULLY to understand our policies and practices regarding your information and how we will handle it. IF YOU DO NOT AGREE with our policies and practices, please DO NOT USE OUR SERVICE. By accessing, browsing, or otherwise using the Service, you are accepting and agreeing to be bound by and abide by the terms, and you represent and warrant that you have the right, authority, and capacity to enter into and agree to the terms.

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service or your provision of personal information after the effective date of any modified Privacy Policy indicates your consent to and acceptance of the modified Privacy Policy.    

Children

The Service is not directed to or intended for use by children under 16 years of age. We do not knowingly collect personal information from individuals under 16. If we learn that we have collected personal information through the Service from a child under 16 without the consent of a parent or guardian, we will delete it. If you believe we have collected or received personal information from a child under 16, please contact us at contact@agioratings.io.

Personal Information We May Collect

We collect information that you provide to us as part of our business relationship. The personal information we collect or otherwise receive about you depends on the context of your interactions with the Service and the choices you make. This information, which may be collected to the extent that it can identify a living person, includes but is not limited to:

• Contact Data: such as your first and last name, business salutation, business email address, business mailing address, and business phone number.

• Profile Data: such as the username and password you may set to establish a business account with us, your job title, biographical information, and any other professional information you add to or is associated with your account.

• Communications Data: such as communications we exchange with you, including when you contact us with business questions or feedback.

• Payment Data: such as information relating to or needed to complete payments for our services (e.g., payment card information and billing information) and your company's purchase history.

• Marketing Data: such as your preferences for receiving our B2B marketing communications and details about your engagement with them.

• Technical Usage Data: such as your interactions, use, and visits to the Services, including but not limited to information about your timezone, internet protocol (IP) address, dates of access, and the like via cookies, analytics programs and software, and other tracking technology.

• Device Data: such as the operating system, browser, and name of the device you are using to access the Services.

We may combine personal information we receive from you with personal information we obtain from other third-party sources, such as:

• Other business users: such as your company's accountant, bookkeeper, or other business contacts using the Service.

• Data Providers: such as professional information services and data licensors that provide business demographic and other information.

• Marketing Partners: such as joint marketing partners and event co-sponsors.

If you choose to connect your business account on a third-party platform or network to your account through the Service, we may collect information from that platform or network. You understand and agree that by connecting your account, your information will be processed in accordance with their respective privacy policy and you grant Agio the same rights, power, and authority as specified therein. At no point will we receive your login information to any of your business accounts.

How We Use Your Personal Information

We use your personal information for the following purposes, based on a lawful basis such as our legitimate business interests, performance of a contract, or legal obligation:

• To provide, operate, conduct research on, and improve the Service and our business.

• To process payments and complete business transactions.

• To establish and maintain your business user profile on the Service.

• To facilitate communication between business contacts, such as peer-to-peer communication and communication with professional service providers.

• To assess your or your company's eligibility for the Service.

• To enable security features of the Service, such as sending you security codes via email or SMS, and remembering devices from which you have previously logged in.

• To prevent, identify, investigate, and deter fraud, misuse of the Service, or harmful, unauthorised, unethical, or illegal activity.

• To communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages.

• To fulfil and comply with applicable laws, lawful requests, and legal obligations and processes to protect our rights, privacy, safety, or property, and/or that of our affiliates or other third parties.

• To protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims).

• To understand the needs and interests of our business clients and to personalize their experience with the Service and our communications.

• To provide support for the Service, and respond to your business requests, questions, and feedback.

Aggregated or Anonymised Information for Research and Development

We may use personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated or anonymised data by removing information that makes the data personally identifiable to you (collectively, "Aggregated Data"). We will not attempt to re-identify such Aggregated Data. We may use, publish, make generally available, or share this Aggregated Data with third parties for our lawful business purposes.

Marketing and Advertising

We, our service providers, and our third-party advertising partners may collect and use your personal information for B2B marketing and advertising purposes:

• Direct Marketing: We may send you Agio-related or other direct marketing communications as permitted by law, relying on either your consent or our legitimate interests to promote our business services. You may opt out of our marketing communications as described in the Your Choices and Rights section below.

• Interest-Based Advertising: We may engage third-party advertising and social media companies to display ads on other online services. These companies may use cookies and similar technologies to collect information about your interaction over time across the Service to serve online ads that they think will be of business interest to you.

How We Share Your Information

We may share your information with the following parties and as otherwise described in this Privacy Policy or at the time of collection without further notice to you, unless required by law:

• Affiliates: our corporate parent, subsidiaries, and affiliates, for purposes and in a manner consistent with this Privacy Policy.

• Service Providers and Vendors: third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, and website analytics).

• Payment Processors: any payment information you use to make a purchase on the Service is collected and processed directly by our payment processors, which may use your payment information in accordance with their respective privacy policies.

• Advertising partners: third-party advertising companies for the advertising purposes described above.

• Third-Party Platforms: if you have enabled features or functionality that connect the Service to a third-party platform or social media network, we may disclose the personal information that you authorized us to share. We do not control the third party’s use of your personal information.    

• Professional Advisors: professional advisors, such as lawyers, auditors, bankers, and insurers, when necessary in the course of the professional services they provide to us.

• Authorities and Others: law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for compliance and protection purposes described in this Privacy Policy.    

• Business Transferees: potential and actual acquirers and other relevant participants in business transactions (or negotiations and due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, or other transfer of all or any portion of the business or assets of, or equity interests in, Agio or our affiliates.    

• Other Business Users and the Public: In certain instances, your professional personal information may be visible to other business users of the Service, such as in a shared workspace or on a client directory. We are not responsible for any such use of information.

Your Choices and Rights

You have the following choices and rights with respect to your personal information, as provided under the UK GDPR:

• Right of Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected.

• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.

• Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes, or where the processing is based on our legitimate interests.

To exercise any of these rights, please contact us at contact@agioratings.io. In your request, please provide your first and last name, business mailing address, and clearly state which right you wish to exercise. We reserve the right to require additional information to confirm your identity.

• Opt-Out of Marketing Communications: You may opt out of marketing-related emails by following the unsubscribe instructions at the bottom of the email or by contacting us at contact@agioratings.io.

• Cookie Restrictions: You can manage cookies through your browser settings. For more information, visit www.allaboutcookies.org.

• Declining to Provide Information: If you do not provide the information we identify as required or mandatory, we may not be able to provide our services.

• Third-Party Platforms: If you connect to the Service through a third-party platform, you may be able to use your settings on that platform to limit the information we receive.

Other Sites and Services

The Service may contain links to third-party operated services and business offerings. The information you share with such third-party services is governed by their policies and not by this Privacy Policy. We are not responsible for the actions or privacy practices of third parties. We encourage you to read the privacy policies of any other services you use.

Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect the personal information we collect from loss, misuse, and unauthorised access. However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, you should take special care in deciding what information to send to us.

Retention

We will retain your personal information for only as long as we need to provide our Service to you or for other legitimate business purposes, such as resolving disputes, complying with legal obligations, and maintaining security.

International Data Transfer

Agio is headquartered in the United Kingdom and may use service providers that operate in other countries. Your personal information may be transferred to and processed in countries outside the UK, where privacy laws may not be as protective as those in the UK. We will take appropriate measures to ensure that your personal information receives an adequate level of protection when transferred.

How to Contact Us

Agio Ratings Ltd

‍Address: 10 Orange Street, Haymarket, London, United Kingdom WC2H 7DQ

Email: contact@agioratings.io

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